Systemising your processes is a great way to streamline your operations. Also, employees may leave your business but your systems do not. Therefore, business leaders should be codifying their operations, in order to deliver consistent customer experience and also to allow the business to scale.
Jason French from Business Doctors will cover how to systemise your operations. For example, how to systemise your sales process from start to end. Adding in trackers to checkpoint progress is essential, as are meaningful reports and views of sales opportunities. Automating towards and for the benefit of the customer is one of his key systemisation principles. Work Instructions or Standard Operating Procedures are a great way of allowing employees to rigorously follow your processes. These should be written to support Visual-Auditory-Kinesthetic learning styles, as your employees will have a natural preference of how they digest information and follow instructions.
Steve Borwell-Fox from borwell will then progress the webinar by talking about several key actions you can take using technology to digitise your operations. Technologies such as SharePoint, CRM systems and collaboration tools such as Microsoft Teams are powerful enablers, but only if setup and operated effectively.
Break out sessions
Both experts will then run a break out session interactive workshop to elaborate learnings into more detail.
You will take away:
- New knowledge, concepts, tools and techniques
- A clearer understanding of how you can systemise and digitise your business